A clear view of the issues.
Understand where the site, selling accounts, campaigns or processes are falling short.
The Henry Peckett Digital approach
Find the cause.
Agree the priority.
Put it right.
We come into the business, understand why things are not working as they should and take the agreed work through to implementation.
01Understand02Prioritise03Implement04Review
From finding the issue to fixing it
We find it. We fix it.
We move forward.
Clear communication, agreed priorities and hands-on delivery. We stay involved from the first review through to the changes going live.
01 / Understand
Get to the cause of the problem.
Look at the website, selling accounts, advertising and internal processes. Compare the competition and identify where sales or staff time are being lost.
- Website & competitor performance
- Amazon, eBay & Google Ads
- Product onboarding & reporting
02 / Prioritise
A clear plan. A practical starting point.
Assess the likely impact, effort and dependencies. Agree the work that matters most and what needs to happen first.
- Commercial priorities
- Clear scope & ownership
- A sensible order of work
03 / Implement
Make the changes. Check the detail.
Fix the technical issues, improve listings and campaigns, and build the systems your team needs. We stay involved in the detail and get the work into use.
- Build & configure
- Test & review
- Implement with your team
04 / Improve
Keep making the business better.
Review the changes against the starting point. Use the results and your team’s experience to decide what to improve next.
- Review performance
- Check the time and work involved
- Agree the next priorities
01Start with the whole business
The visible problem
isn’t always the cause.
A weak product page may start with poor supplier data. A disappointing campaign may lead to a broken buying journey. A slow onboarding process may need a listing system; repeated warehouse admin may need despatch or goods-in and goods-out scanning apps. We connect the customer experience with the work behind it.
Competitor gapsCustomer journeysOperational bottlenecks
Explore performance reviewsWhat the process gives you
Clarity at
every stage.
Each stage leads to something the business can understand and use.
Priorities you can act on.
Agree what deserves attention first, with scope, dependencies and ownership made clear.
Changes put into use.
Carry the agreed work through implementation, checks and handover to the people using it.
A sensible next step.
Review what happened against the starting point and decide what to improve next.
Pulse · Our proprietary dashboard
See what’s happening.
While it happens.
Pulse is our proprietary dashboard, built in-house for our customers. Follow the work, see the changes and understand performance with your activity log and live reporting in one place.
Example workflowPulse · Live reporting
An issue worth investigatingProduct information is missing across a collection.
A clear next actionComplete the product information before the next campaign.
Move the work forwardPrepare, check and publish the updated listings.
Reporting in contextSee performance alongside the changes made.
Several disciplines. One accountable service.
More work done.
Less overhead.
Website development, marketplace management, advertising, reporting and automation would usually involve several people or suppliers. We bring that capability together, reducing duplicated work and the cost of coordinating it. You get a direct working relationship and responsibility for seeing the work through.
About us1
Your direct contact
Clear accountability
From the first review
to the final check.
Websites · Marketplaces · Business systems
Ready to put
things right?
Tell us what is holding the business back.
We’ll work out the practical next step together.